frequently asked Questions
Pre-orders
When an item is on pre-order, we indicate the duration of the pre-order and the delivery period on the product page. As soon as your order is processed and shipped, you will receive an email. If you have any questions, do not hesitate to write to us: bonjour@ateliermaison quatre.com
Customer service & delivery
If you have any questions about our products, the brand, or an order, send an email to bonjour@ateliermaison quatre.com or contact us on Instagram or Facebook . We will respond as soon as possible.
We ship worldwide! See rates here .
Your tracking number will be sent to you by email as soon as your order is validated and shipped. If you do not receive this email, email us at bonjour@ateliermaison quatre.com for assistance.
Delivery rates and options for different countries are available on our Deliveries & Returns page.
Delivery times for each country are detailed on our Deliveries & Returns page.
For orders to the USA and Canada, shipments intended for individuals not exceeding $800, there are no additional costs. For deliveries outside the European Economic Area (excluding Switzerland), any customs fees are your responsibility.
You have 24 hours to modify your order. Please write to us via the contact form .
Depending on the progress of your order, it may still be possible to change your delivery address. If the order has already been shipped, we will no longer be able to modify it. Contact us as quickly as possible via the contact form .
If you entered the wrong email address, send us a message at bonjour@ateliermaison quatre.com .
If your order has not yet been processed, we can cancel it and issue a refund. Contact us as soon as possible via the contact form .
If the order has already been processed or shipped, unfortunately it will no longer be possible to cancel it. In this case, if you do not wish to keep your items, you can return them to us by making a request via the contact form . Return costs are your responsibility.
It sometimes happens that La Poste or Mondial Relay cannot deliver your package to the planned relay point for logistical reasons (relay point closed, saturated). In this case, it will be delivered to another nearby relay point. This situation is beyond our control.
It sometimes happens that La Poste or Mondial Relay cannot deliver your package to the planned relay point for logistical reasons (relay point closed, saturated). In this case, it will be delivered to another nearby relay point. This situation is beyond our control.
Payments and security
We accept payments by credit card (Visa, MasterCard and American Express), Apple Pay and Paypal. You can also choose to pay in installments (see next question).
Yes, credit card payments on our site are secure via Shop Pay. We use this solution for fast and secure payments.
Of course ! You can do this in your My Account space. If you need help, email us at bonjour@ateliermaison quatre.com .
Your card will be charged as soon as your order is accepted.
Here are some things to check if your payment has been declined:
Make sure payment information (including CVV code) is correct.
Check your card's expiration date.
Your bank may have refused payment for ceiling reasons. Contact your bank for more details. If none of these apply, email us at bonjour@ateliermaisonquatre.com and we will be happy to help.
Returns & exchanges
This is possible, as long as the product is intact, unopened and in its original packaging. For any returns, please send us an e-mail to bonjour@ateliermaison quatre.com specifying your order number, the products returned and the reason for the return. Return costs are your responsibility. The exchange or refund of your items is possible within 14 days from the date of receipt of the order. You are responsible for return shipping costs.
Le nouveau mazagran
Le nouveau mazagran is a coffee cup reinvented by Atelier Maison Quatre. Inspired by traditional mazagrans, it features a minimalist and modern design, while being handcrafted with sustainable and eco-friendly materials.
Le nouveau mazagran is made of high-quality white stoneware, partially recycled and sourced in Portugal. This sustainable and environmentally friendly material ensures a cup that is both robust and elegant.
Le nouveau mazagran is available in five complementary colours, allowing you to create a personalised service according to your tastes and preferences.
Le nouveau mazagran is designed to be both beautiful and practical. To clean it, simply hand wash it with warm water and mild soap. Although it is durable, we recommend avoiding the dishwasher to preserve its shine and longevity.
Le nouveau mazagran is compatible with Nespresso machines. Measuring 13.3cm in height, it is however recommended to check the compatibility with other capsule machines in your home to ensure it fits properly.