Preorders
When an item is on pre-order, we indicate the duration of the pre-order and the delivery period on the product page. As soon as your order is processed and shipped, you will receive an email. If you have any questions, do not hesitate to write to us: bonjour@ateliermaison quatre.co
Customer service & delivery
If you have any questions about our products, the brand, or an order, send an email to bonjour@ateliermaison quatre.com or contact us on Instagram or Facebook . We will respond as soon as possible.
We deliver in France, Europe, Canada and USA.
Your tracking number will be sent to you by email as soon as your order is validated and shipped. If you do not receive this email, email us at bonjour@ateliermaison quatre.com for assistance.
Rates and delivery options for different countries are available on our Delivery and Rates page.
Delivery times for each country are detailed on our Delivery page.
For orders to the USA and Canada, shipments intended for individuals not exceeding $800, there are no additional costs. For deliveries outside the European Economic Area (excluding Switzerland), any customs fees are your responsibility.
You have 24 hours to modify your order. Please write to us via the contact form .
Depending on the progress of your order, it may still be possible to change your delivery address. If the order has already been shipped, we will no longer be able to modify it. Contact us as quickly as possible via the contact form .
If you entered the wrong email address, send us a message at bonjour@ateliermaison quatre.com .
If your order has not yet been processed, we can cancel it and issue a refund. Contact us as soon as possible via the contact form .
If the order has already been processed or shipped, unfortunately it will no longer be possible to cancel it. In this case, if you do not wish to keep your items, you can return them to us by making a request via the contact form . Return costs are your responsibility.
It sometimes happens that La Poste or Mondial Relay cannot deliver your package to the planned relay point for logistical reasons (relay point closed, saturated). In this case, it will be delivered to another nearby relay point. This situation is beyond our control.
It sometimes happens that La Poste or Mondial Relay cannot deliver your package to the planned relay point for logistical reasons (relay point closed, saturated). In this case, it will be delivered to another nearby relay point. This situation is beyond our control.
Payments and security
We accept payments by credit card (Visa, MasterCard and American Express), Apple Pay and Paypal. You can also choose to pay in installments (see next question).
You can now pay for your order in 3 installments free of charge from 80€ of purchase via the Alma payment platform. This option is available at the “Payment” step when confirming your order. The payment in three installments is made in three withdrawals: one today, one in a month and the last in two months. For any questions, contact us by email at bonjour@ateliermaison quatre.com .
Yes, credit card payments on our site are secure via Shop Pay. We use this solution for fast and secure payments.
Of course ! You can do this in your My Account space. If you need help, email us at bonjour@ateliermaison quatre.com .
Your card will be charged as soon as your order is accepted.
Here are some things to check if your payment has been declined:
- Make sure payment information (including CVV code) is correct.
- Check your card's expiration date.
- Your bank may have refused payment for ceiling reasons. Contact your bank for more details. If none of these apply, email us at bonjour@ateliermaison quatre.com and we will be happy to help.
Returns & exchanges
This is possible, as long as the product is intact, unopened and in its original packaging. For any returns, please send us an e-mail to bonjour@ateliermaison quatre.com specifying your order number, the products returned and the reason for the return. Return costs are your responsibility. The exchange or refund of your items is possible within 14 days from the date of receipt of the order. You are responsible for return shipping costs.